Hundreds of customers using Nokia mobiles thronged sales counters of the company only to be returned dissatisfied.
Confused customers queued up to replace defective Nokia BL-5C batteries, while the company said it would deal with customers via the Internet.
“I don’t know about the Internet,” Suresh Prasad, a resident of Sector 5, Noida said.
Suresh was waiting for his turn at the long que at Noida care at Sector 2, in Noida. Most customers were not Internet friendly users. “I saw it on TV and I have come to find out if the company will replace my battery,” he added.
A Nokia official said, “There are three ways to check batteries: First through our web site, second through call centres, and third is via SMS. So far we have got over 20,000 calls out of which only five per cent requires replacement. We have also got over 1,43,500 SMS out of which again only 4-5 per cent requires replacement. We do not want our customers to step out as we will serve them at their doorstep.”
However, many customers thought that Nokia was replacing all the BL-5C batteries for free. At the Nokia centre, the company officials after checking the 26-character identification number were taking defective pieces leaving the customers without a battery.
“After waiting in queue for 45 minutes, the company said that the battery was defective. They have taken my battery and would give new one after seven days. What will I do till then?” asked Jogendra Kumar, a resident of Sadarpur.
However, the company is not ready to pay damages to customers in India. A customer complained that he had spent over Rs 400 on replacing the defective batteries. “I have already spent 300 to 400 rupees on my current battery, as it was defective from the day I bought it. I am going to buy some identical looking battery from Karol bag in much cheaper price,” says Mukesh Kumar Gautam, resident of Noida Sector 20.
As the confusion continued most of Ghaffar market shopkeepers were busy misleading the customers. “No one changes batteries and our batteries are imported and are more durable and cheaper. But these cheaper batteries are fake, which cost from Rs 170 to Rs 450,” a shopkeeper quips.
Shopkeepers in Ghaffar market provide three to six months’ replacement warranty on fake batteries but on original they have no such provision. “Koi original ki bhi warranty dega kya (One will give warranty of original also?),” says a shopkeeper in Ghafar market.
Local shopkeepers recommend changing the battery of any brand if it gets overheated while charging. “One should not take risk with electronics, it was Nokia who came forward but it is possible that others are also having same problems,” says owner of a leading mobile store. Meanwhile, most shopkeepers in Palika Bazar were not aware of Nokia battery problem.
Confused customers queued up to replace defective Nokia BL-5C batteries, while the company said it would deal with customers via the Internet.
“I don’t know about the Internet,” Suresh Prasad, a resident of Sector 5, Noida said.
Suresh was waiting for his turn at the long que at Noida care at Sector 2, in Noida. Most customers were not Internet friendly users. “I saw it on TV and I have come to find out if the company will replace my battery,” he added.
A Nokia official said, “There are three ways to check batteries: First through our web site, second through call centres, and third is via SMS. So far we have got over 20,000 calls out of which only five per cent requires replacement. We have also got over 1,43,500 SMS out of which again only 4-5 per cent requires replacement. We do not want our customers to step out as we will serve them at their doorstep.”
However, many customers thought that Nokia was replacing all the BL-5C batteries for free. At the Nokia centre, the company officials after checking the 26-character identification number were taking defective pieces leaving the customers without a battery.
“After waiting in queue for 45 minutes, the company said that the battery was defective. They have taken my battery and would give new one after seven days. What will I do till then?” asked Jogendra Kumar, a resident of Sadarpur.
However, the company is not ready to pay damages to customers in India. A customer complained that he had spent over Rs 400 on replacing the defective batteries. “I have already spent 300 to 400 rupees on my current battery, as it was defective from the day I bought it. I am going to buy some identical looking battery from Karol bag in much cheaper price,” says Mukesh Kumar Gautam, resident of Noida Sector 20.
As the confusion continued most of Ghaffar market shopkeepers were busy misleading the customers. “No one changes batteries and our batteries are imported and are more durable and cheaper. But these cheaper batteries are fake, which cost from Rs 170 to Rs 450,” a shopkeeper quips.
Shopkeepers in Ghaffar market provide three to six months’ replacement warranty on fake batteries but on original they have no such provision. “Koi original ki bhi warranty dega kya (One will give warranty of original also?),” says a shopkeeper in Ghafar market.
Local shopkeepers recommend changing the battery of any brand if it gets overheated while charging. “One should not take risk with electronics, it was Nokia who came forward but it is possible that others are also having same problems,” says owner of a leading mobile store. Meanwhile, most shopkeepers in Palika Bazar were not aware of Nokia battery problem.
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